FAQs

Find the most frequently asked questions here. If you don't find what you're looking for, please email me at contact@whimsywraps.store

Delivery

  • What countries do you ship to?
    • United States and Canada.
  • Where do your products ship from?
    • Products ship from the USA. Some products may be shipped in two separate shipments.
  • What is the cost and method of shipping?
    • Prices and methods vary based on your location and the items you select. Please add the items you're interested in to your cart to receive a quote.
  • Will I pay additional customs or import fees?
    • If you are outside of the USA, you may be subject to customs or import fees. We cannot predict these fees, as they are entirely up to the customs agents in your country. WhimsyWraps is not responsible for these fees, and cannot refund them under any circumstance.
  • Will all my items ship together?
    • Printing production partners vary between items. Blankets are not printed at the same facility as mugs. If your order has multiple items, they may be shipped from different printing facilities and arrive in different boxes on different dates. Each package will have its own tracking number.

      Ordering & Returns

      • I changed my mind. Can I return my purchase?
        • I do not accept returns or exchanges because everything is made-to-order just for you. 
      • My order arrived damaged or was lost in the mail. Can you replace it?
        • Absolutely. Just email me a photo of your damaged item within 7 days of receiving it. Or within 15 days of not receiving your item.
      • My order hasn't shipped yet. Can I cancel it?
        • All my items are made-to-order. If your order has already entered the production state (typically within 24 hours after purchase) or shipping stage, I am not able to cancel it.
      • How long until my order ships?
        • All of my products are made-to-order, usually within 4-8 business days. Business days are Monday to Friday, 9 to 5pm, and do not include US holidays.

      Payment

      • Will I pay additional customs or import fees?
        • If you are outside of the USA, you may be subject to customs or import fees. I cannot predict these fees, as they are entirely up to the customs agents in your country. WhimsyWraps is not responsible for these fees, and cannot refund them under any circumstance.

      General Questions

      • What size should I order?
        • 37x52 inches: a good size for a single person's lap, or for a child
        • 50x60 inches: most popular size to put on a sofa or couch
        • 60x80 inches: approximately the size of a queen-size bed (covering just the top, not hanging down the sides). Great if you want to fit a couple people under it for watching movies, etc.
      • I'm sending it as a gift. Can you help me write a gift message?
        • Because we don't produce and print the items ourselves, unfortunately we can't include the gift message on the packing slip. We're working closely with our print providers to make this a reality in the future but as of now, we can't include gift messages.